Refund policy
At FOREVERDICE, we are committed to creating high-quality personalized products and providing you with a smooth shopping experience. Because many of our products are customized specifically for you, please review the policy below before placing your order.
1. Personalized & Custom Products
Your satisfaction is important to us. Every personalized FOREVERDICE product is carefully prepared based on the details you provide when placing your order.
If your personalized product arrives damaged, defective, or with an error caused by us, please contact us so we can review the issue and work with you toward a reasonable solution, such as a replacement or refund.
For the fastest assistance, please contact us at support@foreverdice.com and include your order number and clear photos of the issue.
2. Returns & Refunds
Customers have 7 days after delivery to contact us regarding a return or refund request.
If your product is damaged or defective upon arrival, we offer a 100% refund or replacement, provided you contact us within 2 days of delivery.
Return Eligibility
✅ Eligible for Returns & Refunds:
- Items that arrive damaged or defective
- Non-customized items that are unused and remain in their original condition
❌ Not Eligible for Returns & Refunds:
- Personalized or custom-made items, unless they arrive damaged or defective
- Orders that cannot be delivered because of an incorrect or incomplete shipping address provided by the customer
- Items that have been used, altered, or damaged after delivery
- Requests based solely on buyer’s remorse, such as changing your mind after receiving the product
FOREVERDICE reserves the right to deny a return or refund request when the item does not meet the eligibility requirements above.
3. Order Cancellations & Modifications
We understand that mistakes can happen. For this reason, we provide a 12-hour grace period after an order is placed for cancellations or modifications.
1️⃣ 12-Hour Grace Period
You may request to cancel or modify your order within 12 hours of placing it.
2️⃣ Unfulfilled Orders
If your order has not yet been fulfilled, you may contact us to request a cancellation after the 12-hour period. We will review the request based on the order's processing status.
3️⃣ Personalization & Engraving Changes
Changes to names, dates, messages, or other custom details may not be possible once production has begun. However, we will always do our best to accommodate your request when possible.
4️⃣ Fulfilled or Shipped Orders
Once an order has been processed and shipped, we are unable to make changes or cancellations.
To request a cancellation or modification, please contact us as soon as possible at support@foreverdice.com.
4. How to Contact Us
If you have any questions about a return, refund, damaged product, or order modification, please contact our customer support team:
FOREVERDICE
Email: support@foreverdice.com
Phone: +1 (890)-765-8768
Address: 512 E Custer St, Laramie, Wyoming 82070, United States
We typically respond within 24 hours during our customer support hours.