Shipping policy

At FOREVERDICE, every item is custom-made with care. Each order is crafted, inspected, and packaged with attention to detail to ensure the highest quality.

1. Processing Time

All our dice are custom-made and handled with care.

Orders are typically processed and dispatched within 1–3 business days. During holiday seasons, production and processing may take slightly longer.

2. Shipping Time

Once dispatched, orders generally arrive within 5–8 business days. During peak periods, please allow up to an additional 3 business days for delivery.

Please note that shipping times do not include processing time and may vary due to customs procedures, weather conditions, carrier delays, or periods of high shipping volume.

3. Order Tracking

Once your shipping label has been created and your order has been dispatched, you will receive an email containing your tracking information.

Please allow some time for tracking information to update, as the package may be awaiting pickup or its first scan by the shipping carrier.

4. Shipping Address

If you need to update your shipping address, please contact us as soon as possible at support@foreverdice.com.

Address changes can only be made before your order has been dispatched. Once an order has shipped, we are unable to change the shipping address.

5. International Shipping

We offer worldwide shipping, except to certain restricted countries or locations where shipping may not be available.

If you are unsure whether we can ship to your location, please contact our customer service team before placing your order.

6. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number.

Please note that tracking information may take up to 24 hours to become active or display the first carrier update.

7. Customs, Duties & Taxes

• Customs fees, duties, and taxes vary by country and may be the responsibility of the customer.

• For many destinations, customs-related fees may be covered in advance when applicable. However, any additional fees required by local authorities upon arrival are the customer's responsibility.

• If international trade regulations change or new tariffs are introduced after an order has been placed, any newly imposed fees or tariffs required by the destination country may be the customer's responsibility.

8. Lost or Damaged Packages

Lost Packages

If your order is confirmed as lost in transit, please contact us so we can assist with the issue and, where applicable, arrange a replacement.

If a replacement package encounters delivery issues, the customer may be required to work directly with the shipping carrier to resolve the delivery issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at support@foreverdice.com.

To help us resolve the issue, please provide photographs of the damaged package and items. Please keep all original packaging materials and damaged items, as they may be required for a shipping claim.

Customer Service

If you need assistance with your order, our customer service team is here to help.

FOREVERDICE
Email: support@foreverdice.com
Phone: +1 (890) 765-8768
Address: 512 E Custer St, Laramie, Wyoming 82070, United States
Hours: 9:00 AM – 6:00 PM (EST), Monday–Friday

We typically respond to customer inquiries within 24 hours.